Business Services
At Providence Professional Services, we're all about your business! Our goal is to help small to medium size businesses succeed and grow by providing cost-effective ways to work smarter, not harder.
Benefit 1: We save you money.
The annual median wage of a full-time receptionist is $28,430/year. Factor in insurance, overtime, worker’s compensation, and other benefits, and the cost skyrockets. Providence Professional Services are a fraction of that cost and are billed month to month based on your individual business needs.
Benefit 2: We are always available.
Most in-house receptionists are in the office during business hours only. That’s only a third of the day! What about after-hours or weekends? Bad weather or technology run amok can stifle incoming and outgoing calls. In today’s demanding customer service environment, that is a lot of downtime for prospects and clients to become frustrated or to simply move on to a rival.
Providence Professional Services' virtual receptionists and mobile notaries are ready for calls day or night, during business hours or after, as well as during holidays. We can capture every single call or potential lead.
Benefit 3: We are customer service focused.
Dedicating an in-house receptionist is great in the office but it takes away from critical administrative, operational, and financial functions needed to keep the business running smoothly. Multi-tasking receptionists tend to miss calls and a busy phone interferes with the natural flow of office functionality.
The #1 customer service killer is long hold times. Studies show 58% of callers reported frustration at being placed on hold. And 67% of customers would rather hang up than go to voicemail or an automated phone tree. With Providence Professional Services' live virtual receptionists, calls are guaranteed to be answered quickly and professionally.